At LiftFoils Netherlands, we make sure your order is shipped quickly, safely and reliably. We ship across Europe and work with Parcel International, an experienced logistics partner, as well as selected carriers for large, fragile or international shipments.

SHIPPING

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Free shipping in Europe
We offer free standard shipping across Europe on all orders over €100, unless a different shipping option or surcharge is clearly shown at checkout.

For orders below €100, shipping costs are calculated automatically at checkout based on your destination and product category.

Processing & Track & Trace
Orders are usually processed within 1 to 2 business days, unless stated otherwise on the product page or during checkout.

Once your order has been registered with the carrier, you will receive a Track & Trace code by email.

Estimated delivery times
Netherlands, Belgium, Germany and Luxembourg: 2 to 5 business days.
Most European countries: 5 to 10 business days.
Remote areas and non-EU destinations: 7 to 14 business days.

Delivery times are estimates and may vary depending on carrier schedules, customs handling, holidays, product availability and the type of product ordered.

Non-EU destinations
For deliveries outside the European Union, such as the United Kingdom, Switzerland or Norway, customs duties, import taxes or local charges may apply. These costs are not included in the product price or shipping price and remain the responsibility of the customer.

Large or fragile products
Foil boards, eFoils, batteries and other large or fragile products require careful transport. Delivery may be made by appointment and/or require a signature upon receipt.

Large shipments are delivered to the first door or curbside, unless agreed otherwise in writing.

Please check your shipment immediately upon delivery for visible transport damage. If you notice damage to the box or product, report this within 24 hours with clear photos of the box, shipping label, packaging materials, product and damage.

RETURNS

Right of withdrawal
As a consumer, you have the right to withdraw from your online order within 14 days after receiving it, without giving any reason.

After registering your return, you then have 14 days to send the product back.

Registering a return
Returns must always be registered before sending the product back. To register a return, please contact us at:

info@liftfoils.nl

Please include your order number and, where applicable, photos of the product, packaging or damage. You will then receive return instructions.

Please do not send products back without registering your return first.

Return costs
Return shipments are at the customer’s expense, including returns within the Netherlands.

For large products such as foil boards and eFoils, return transport can be arranged by us if needed. In that case, you will receive an estimated return shipping cost in advance. These costs remain at the customer’s expense.

If a product is defective, delivered incorrectly or damaged due to our mistake, we will handle the return through our service or warranty procedure and cover the reasonable return shipping costs where applicable.

Return conditions
Products must be returned complete and, where reasonably possible, in their original packaging.

You may inspect the product as you would in a physical store. If the product has been used more than necessary to assess its nature, characteristics and functioning, a reduction in refund value may apply.

Products must be returned with all accessories, manuals, chargers, parts and packaging materials supplied with the original order.

Returns that are damaged due to insufficient packaging, careless handling or unsafe transport may be partially or fully deducted from the refund.

Boards, eFoils and batteries
Due to their size, value and fragile nature, extra care is required when returning foil boards, eFoils, batteries and related components.

These products must be returned dry, clean, complete and safely packed.

Foil boards and eFoils must not be used on the water during the cooling-off period. Water use, visible assembly marks, damage, missing parts or unsafe packaging may result in a reduction in refund value.

Batteries and electronic components must only be returned after receiving our return instructions, due to transport and safety requirements.

Defects, warranty and transport damage
Transport damage must be reported within 24 hours after delivery with photos of the box, product and shipping label.

If a defect occurs during normal use, we will handle this through our warranty procedure.

Please contact us before returning any defective or damaged product, so we can arrange the correct solution.

Refunds
Refunds are made to the original payment method.

We may wait with the refund until we have received the returned product or until you have provided valid proof of return shipment.

Refunds are usually processed within 14 days after receiving the returned product or valid proof of return shipment.